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Thinking Differently

Feedback & Complaints


If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you.

The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007.  These principles are:

  • Getting it right
  • Being customer focused
  • Being open and accountable
  • Acting fairly and proportionately
  • Putting things right
  • Seeking continuous improvement

Our Complaints Policy can be viewed here.

Click here to view the complaints process for young people.

Patient Experience

  • Compliments
  • Concerns
  • Complaints
  • Recommendations

Your experience as a service user, relative or carer is important to us.  All feedback, whether it is a compliment, a complaint or a recommendation about any of the services we commission, will be welcomed

Feedback provided will help us to identify what we are doing right but also where we need to make changes to improve the experience of future patients.

How to contact us

If you would like to provide feedback or make a complaint in writing, please write to the Complaints Officer at:

Dudley CCG
Brierley Hill Health & Social Care Centre
Venture Way
Brierley Hill

You can also contact the team by telephone or email:

0121 612 4110 to speak to a member of the new Black Country and West Birmingham CCGs Time2Talk Team.

Telephone: 0121 612 4110
By email: SWBCCG.Time2Talk@nhs.net

NHS England – Primary Care Services Feedback

If you wish to make a complaint about a primary care service such as your GP, dentist, pharmacist or optician, please contact the NHS England complaints team.

The service will operate Monday to Friday (excluding Bank Holidays) 08:00 to 18:00

Telephone: 0300 311 22 33
Email: england.contactus@nhs.net
Website: www.england.nhs.uk/contact-us

NHS 111 Service Feedback

By email: wm111blackcountry.feedback@nhs.net

By post:

NHS 111 Clinical Governance Lead
West Midlands 111 Feedback
PO Box 7563
MK11 9FZ

You can also call 0345 602 9882 (please note calls to this number are recorded)

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